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We thank you for choosing and shopping with Symbol.fashion. If you are unsatisfied with your order for any reason, you can use our return or exchange policy within 30 days of receipt of the item (including discounted items) to return or exchange the item for the correct size or model item. To make a return or exchange, please fill out a special form on our website or contact customer support on our website.

At the expense of the buyer within 30 days after delivery of the items by the PPL delivery operator

Returns are possible in the following ways:
- drop-off
- pick-up

With drop-offs you can leave a labeled PPL package at your nearest drop-off store. For pick-ups you can arrange a collection with this link

Return / Exchange process.

STEP 1 Using the attached return / exchange form, indicate the item number you would like to exchange, indicate the reason, desired size. Exchange of a similar item for a different size will incur a shipping charge on your part.

STEP 2 Exchange or return of item(s) is carried out only in the original packaging and with intact labels. Before shipment, the item(s) must be packed in shipping packaging and a completed return / exchange form must be included with the package.

STEP 3 You can use the services of any company that provides delivery. Our provider for this service: https://www.ppl.cz/en/returning-goods Sending item(s) for return or exchange is at the expense of the buyer.

STEP 4 Once we receive the returned item(s), we will check its integrity and validate your return. After that, you will receive money in the amount of the cost of the item(s) on your card within 5 banking days.

STEP 5 As for the item(s) received for exchange, we also check their integrity and, if there is an item for exchange, we produce it. In the absence of the desired item for exchange in the warehouse, the cost of the item is returned to the buyer or an exchange for another item is offered. If nothing suits the buyer, the money is returned to the card within 5 banking days and this product is considered returned.

RETURN CONDITIONS

All items must be returned in their original condition, without having been worn, washed or altered, and with tags still attached. Please make sure to include all item boxes and dust bags with your return.
Only one prepaid label is provided for each order, therefore all item(s) must be returned in the same parcel.
Return is carried out by https://www.ppl.cz/en/returning-goods
We can accept returns / exchanges from any EU country. Payment for the shipment of the item(s) is at the expense of the buyer.
Customized items cannot be returned.
After we confirm the return, the money in the amount of the cost of the goods will be credited to the card you specified within 5 banking days.
When sending the item(s), please take care of their packaging carefully. If the original packaging of the product is damaged, we will not be able to confirm the return.

EXCHANGE CONDITIONS

We can only exchange non-faulty items that are in their original condition, have not been worn, altered or washed, and have all tags still attached. Please make sure to include all item boxes and dust bags with your return.
Please be aware that we can only exchange the same item for a different size once.
If you would like to exchange an item for a different size, please contact our customer support service on our website in advance to confirm your booking.
Merchandise must be returned in one package – we reserve the right to refuse multiple returns from one order sent at different times.
Item(s) for exchange can be carried out by https://www.ppl.cz/en/returning-goods
Shipping is at the expense of the buyer.
We can accept returns / exchanges from any EU country. Payment for the shipment of the item(s) is at the expense of the buyer.
Customized items cannot be returned.

REPEAL POLICY

If you would like to repeal your contract of purchase, you may choose one of the following two options:

1. REPEAL OF PURCHASE BY WAY OF RETURN
Your repeal of purchase will automatically take effect if you return the items within 30 days as indicated above.

2. REPEAL OF PURCHASE IN WRITTEN FORM OR OVER THE PHONE
You have 14 days after delivery to repeal your contract of purchase in written form by sending us an email, fax or letter, or over the phone. Once you inform us, please return the items within 14 days.

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