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What delivery methods are available in SYMBOL online store?

Symbol delivers purchases by PPl Logistic services ( DHL Partner). Order products online and receive them right to your door. More details can be found here

What’s the price and terms of delivery?

Delivery takes 5-7 business days. Immediately after confirming an order, you will receive a tracking number by which you can check your delivery at any time. For orders up to 99 euros, the delivery cost is 20 euros. For orders over 100 euros, the delivery is free.

If you still have questions relating to delivery, you find more information here

How can I pay the purchase?

After you`ve placed your purchase in a shopping cart or made an order in one click, you`ll be transferred to a checkout page. Choose the most convenient payment system for you, for example, Apple pay or Google pay. Order will be dispatched right after full payment. More details can be found here

How many items can I order?

You can order up to 5 units within one order.

Who pays for the return delivery?

Return delivery by PPL service is free of charge. In case of delivering return by any other company it`s paid by a customer

What’s the warranty period?

We do not provide a long term product warranty. However, if you are unsatisfied with your order for any reason, you can use our return or exchange policy within 30 days of receipt of the item (including discounted items) to return or exchange the item for the correct size or model.

Can I buy a gift certificate?

We don't have gift certificates at the moment, but they will be coming soon.

What should I do if the product does not suit me?

If for any reason you are not satisfied with the product, we have the option of returning and exchanging the goods. This option is described in detail in the section

Can I return/exchange he items that don’t suit me?

If for any reason you are not satisfied with the product, we have the option of returning and exchanging the goods. This option is described in detail in the section

How can I return an item that doesn't suit me?

If for any reason you are not satisfied with the product, we have the option of returning and exchanging the goods. This option is described in detail in the section

What documents are needed to make a return?

If for any reason you are not satisfied with the product, we have the option of returning and exchanging the goods. This option is described in detail in the section

How will I receive the money for the returned item?

If for any reason you are not satisfied with the product, we have the option of returning and exchanging the goods. This option is described in detail in the section

Which item cannot be exchanged or returned?

If for any reason you are not satisfied with the product, we have the option of returning and exchanging the goods. This option is described in detail in the section

Can I get an additional discount on a product? Do you sell discounted products?

We have various systems of discounts and promotions. You can see promotional items on the page

If you are interested in products without a discount, you can get an additional discount on the product by participating in our bonus program. Accumulate the total amount of purchases and increase the discount up to 10% of the cost. you can find more details on the page

Why is the price of goods so high?

All products presented on the site are original luxury brand items and comply with the pricing policy of designers

Can I pay for the order in any currency other than euro?

You can pay for the order in any currency supported by your bank card. When you pay the amount equivalent to the cost of the order in euros, the bank will automatically convert the payment.

What are the opening hours of the online store?

Our site is open for you 24/7 without lunch and weekends. The consultants are available from Monday to Sunday and answer questions from 10 am to 6 pm CET. If you have asked a question during non-working hours, we will answer it as soon as we start work the next day.

How to apply a promo code?

A promo code is a special code consisting of letters and numbers that allows you to save an additional discount when placing an order. Instructions for using the promotional code are described on the page

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